Caring Paws

What recent reviews say

Caring Paws combines strengths in genuine animal care and a broad retail offering with a troubling gap in customer service consistency. The owners Louis and Janice earn consistent praise for treating boarding pets like family and maintaining competitive grooming rates; loyal customers value the convenience of on-site food, accessories, and grooming in one location. However, multiple reviews across different years document moments of staff inattention, particularly at checkout, and dismissive behavior that undermines the warmth elsewhere in the business. The 4.1 rating reflects this split: 70 percent five-star loyalty versus 20 percent one/two-star accounts of being ignored or overcharged.

Based on limited recent reviews, so treat this as low-confidence.

Strengths

• owners treat boarding pets like family
• competitive grooming rates (RM40-60)
• one-stop retail and grooming venue
• daily updates for boarding clients

Worth knowing

• Louis and Janice (owners) known for hands-on pet care during boarding
• grooming rates RM40-60 for cat grooming
• veterinary clinic located next door
• daily updates provided to boarding clients
• stocks specialty items (e.g., Bioline goat milk)
• open 7 days

What reviews say by service

Dog Grooming:

Golden Retrievers groomed to high standard at reasonable price

Cat Grooming:

Competitive rates but pricing must be clarified upfront; some customers perceive premium charges

Mobile & Home-Visit Grooming:

No direct review evidence

Pet Spa & Specialty Treatments:

No direct review evidence

Full-Service Grooming:

Grooming described as good quality; owners cited as responsible

Exotic & Small Animal Grooming:

No direct review evidence

How it compares

• Rated 4.1 against a 4.7 average across the 10 mobile & home-visit grooming businesses listed here.
• Has more Google reviews than 39% of the businesses in this directory.

Common questions

Are they open on weekends?

Yes, Caring Paws publishes opening hours for 7 days.

What is the grooming price range?

Grooming rates are RM40-60, with cat grooming at the higher end depending on coat type.

Do they offer boarding?

Yes, they board pets and provide daily updates to owners; the owners are known for hands-on care during stays.