Fluffers Pet Hotel earns consistent five-star praise for friendly staff, fair pricing, and genuine care. Cats in particular feel at home during boarding stays, and regular customers trust the team with their animals' wellbeing. One sharp recent complaint cited foul odour, dirty workers, and poor facility hygiene, a serious claim that stands apart from the overwhelmingly positive pattern and warrants checking current conditions before booking.
Recent shift: One sharp cleanliness complaint posted 3 weeks ago (foul odour, poor hygiene, unprofessional staff) contrasts sharply with the overwhelmingly positive pattern; this is an outlier but warrants attention given the timing and specificity of the complaint
Reviewers consistently praise Fluffers for delivering high-quality grooming at the lowest prices in the area, with staff noted as genuinely friendly and attentive to detail. Turnaround is fast (3 days reported), boarding facilities are spacious, and staff like Syahira earn specific recognition for their work ethic.
Customers consistently praise the spotless, well-ventilated facilities and the owner's hands-on attention to pet welfare. Every review mentions daily photo updates via WhatsApp and courteous communication. Cat boarders and groomers report exceptional coat condition and behavior care; dog owners value the competitive rates and stress-free drops for both boarding and grooming. The owner's presence during updates and willingness to accommodate unvaccinated kittens stand out. One reviewer noted stairs to the facility but returned anyway, indicating the quality of care outweighs minor logistics.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Last updated 2026-07-02