Letoro Grooming • Bandar Puteri Puchong

What recent reviews say

Most visitors experience attentive, friendly staff and consistently good grooming finishes, with pricing reviewers find reasonable. The business attracts loyal repeat customers and vet referrals, particularly for difficult dogs and cats. However, two complaints raise caution: one flagged unsafe handling of a rabbit alongside a dog, untrimmed fur despite premium charges, and staff insensitivity; another reported a skin disease outbreak after weekly bathing. Safety protocols for exotic animals and salon hygiene may warrant questions before booking small creatures or frequent visits.

Strengths

• adoption and rescue focus
• vet-referred reputation
• online booking via WhatsApp
• cage-free boarding option

Worth knowing

• Staff carry dogs out personally to owners at pickup
• Provide before-and-after photos
• WhatsApp booking available
• Dental scaling offered; one reviewer noted groomer helped clear ear fungal infection
• One groomer noted to work well with difficult dogs (Shih Tzu example)
• Cage-free boarding claimed

What reviews say by service

Dog Grooming:

Praised for skilled finishes and attentive care; one complaint of rushed bathing (three dogs in 90 minutes) linked to subsequent skin disease

Cat Grooming:

Groomers noted as professional and capable with difficult cats

Exotic & Small Animal Grooming:

Unsafe multi-species handling reported (rabbit alongside dog), untrimmed results, and premium pricing without satisfactory outcome

Pet Spa & Specialty Treatments:

Bubble bath discounted for first-time customers; no complaints on spa services specifically

How it compares

• Rated 4.5 against a 4.65 average across the 53 dog grooming businesses listed here.
• Has more Google reviews than 85% of the businesses in this directory.

Common questions

Do you offer first-time customer discounts?

Yes; a discounted bubble bath is available for first-time customers.

Can I book online?

Yes; WhatsApp booking is available and can be used to arrange appointments.

Do you support adoption?

Yes; the business supports pet adoption and rescue according to their website.