Is there parking or lift access?

No lift; staff will collect pets from ground floor.

What food do boarded pets eat?

Home-cooked meals provided at RM10 per day per pet, with video updates on feeding and playtime shared with owners.

Soul Kittie Pet House Puchong 心灵知喵 - Pet Hotel , Grooming , DayCare , Boarding & Retail

2.8(11) See reviews on Google ✓ Verified

Dog GroomingPet Spa & Specialty TreatmentsFull-Service GroomingExotic & Small Animal GroomingCat Grooming

53 low data

composite score

Services: Dog Grooming, Pet Spa & Specialty Treatments, Full-Service Grooming
Reviews: 11

What recent reviews say

Rating 2.8 across 11 reviews reveals a sharp divide: five satisfied customers praise a clean facility and friendly staff, but six one-star reviews detail serious failures in grooming quality, parasite control, and breeder practices. Repeat complaints of ticks and lice post-grooming, unprofessional handling of unvaccinated puppies, and aggressive upselling of overpriced supplies undermine trust.

Based on limited recent reviews, so treat this as low-confidence.

Recent shift: Negative trend: most critical reviews (breeder practices, parasite issues, grooming quality) cluster in the last year; five-star ratings are older (2 years) or generic.

Praised for

clean and well-organised facility
friendly staff (when present)
home-cooked meals for boarding pets
reasonable prices on some animals

Watch-outs

poor grooming quality and uneven cuts
hygiene lapses (ticks, lice after grooming)
unprofessional and pushy sales tactics
lack of care protocols for unvaccinated puppies
dishonest breeder claims

rough-handlingpoor-finishinginconsistent-qualitybad-smellpoor-communicationclean-salonfriendly-staff

Think twice if: Significant health and hygiene concerns reported; parasites (ticks, lice) documented post-grooming; grooming quality inconsistent.

Strengths

on-site boarding with home-cooked pet meals
flexible no-expiry hotel packages
pickup service from ground floor

Worth knowing

Grooming resulted in ticks and lice in multiple reviews
unvaccinated puppies groomed without extra precautions despite customer notice
breeder claims questioned by veterinarians (maltipoo identified as pure poodle)
home-cooked meals offered at RM10 per day per pet
no lift but staff offer ground-floor pickup

What reviews say by service

Dog Grooming:: uneven cuts, poor quality finish, and parasite transmission reported in multiple reviews
Full-Service Grooming:: facility clean but grooming execution inconsistent and hygiene protocols inadequate
Cat Grooming:: no specific reviews
Pet Spa & Specialty Treatments:: boarding and day-care praised as clean and organised with video updates
Exotic & Small Animal Grooming:: no specific evidence

How it compares

Rated 2.8 against a 4.65 average across the 53 dog grooming businesses listed here.
Has more Google reviews than 31% of the businesses in this directory.

How we scored this

Methodology

Star rating 39

Review volume 47

Review recency 81

Review sentiment 42

Profile completeness 100

Verification 30

Common questions

Is there parking or lift access?: No lift; staff will collect pets from ground floor.
What food do boarded pets eat?: Home-cooked meals provided at RM10 per day per pet, with video updates on feeding and playtime shared with owners.

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