All 20 reviews are five-star, with staff consistently described as friendly, patient, and genuinely attentive to animal welfare. Customers highlight gentle handling (especially valuable for nervous pets), clean premises, and groomers who explain each pet's condition and care needs before departure. Poodles are mentioned specifically as beautifully groomed compared to competitors nearby. Pricing is called reasonable throughout, and the modern, welcoming atmosphere encourages repeat visits.
Most customers report friendly, reliable grooming with careful attention to detail and pet comfort over years of repeat visits. One incident of refusal to groom a vaccinated puppy because of breed raised serious concerns about service consistency.
Long-term clients describe a salon where dogs arrive anxious and leave visibly content, tended by groomers skilled enough to handle difficult temperaments and specialist coat work like terrier hand stripping. The facility stays clean and odourless; pricing feels fair for the quality delivered. Staff explain health observations to owners and answer messages promptly. Repeat visits spanning years suggest consistent, unhurried care rather than rushed turnover.
Petsmore consistently earns praise for staff warmth and product knowledge, with shoppers returning specifically for their prices and range of cat and dog food. At over 20 years in operation, they stock premium brands like ACANA alongside budget options, offer memberships to reduce costs, and run regular promotions. Grooming services are available on-site, though recent reviews focus more on their retail expertise and checkout experience than grooming quality in detail.
Last updated 2026-07-02