Reviewers consistently report that boarding stays and grooming sessions result in calm, well-cared-for cats and regular communication from staff. The facility's daily updates with photos and videos, spotless environment, and individual attention to each cat's temperament have earned repeated praise from cat parents. Staff members like K.C. are noted for patience during grooming and adjustment periods. The team conducts thorough initial consultations, respects cats that cannot mix with others, and separates play sessions accordingly. Grooming feedback highlights visible improvements in coat condition and cat demeanor post-service. Stays ranging from single grooms to two-week boarding blocks are handled with systematic documentation of feeding, play, cleaning schedules, and health observations.
A pet supply and grooming shop with a loyal following for affordable cat and dog grooming, though finish quality varies. Customers appreciate the broader product inventory and convenient parking, but a handful report poor clipwork and staff rudeness.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Caring Paws combines strengths in genuine animal care and a broad retail offering with a troubling gap in customer service consistency. The owners Louis and Janice earn consistent praise for treating boarding pets like family and maintaining competitive grooming rates; loyal customers value the convenience of on-site food, accessories, and grooming in one location. However, multiple reviews across different years document moments of staff inattention, particularly at checkout, and dismissive behavior that undermines the warmth elsewhere in the business. The 4.1 rating reflects this split: 70 percent five-star loyalty versus 20 percent one/two-star accounts of being ignored or overcharged.
Last updated 2026-07-02