How long does grooming take?

Four or more hours for small dogs, even though appointment systems request a 2pm drop-off and 6pm pickup. Reviewers note no clear explanation for the duration.

What happened to my dog during grooming?

Multiple customers report injuries including cuts, bleeding nails, and lashes accidentally cut during trimming, plus behavioral trauma afterward.

Pets for You Sdn Bhd

4.2(244) See reviews on Google ✓ Verified

Mobile & Home-Visit GroomingDog GroomingPet Spa & Specialty TreatmentsFull-Service GroomingExotic & Small Animal GroomingCat Grooming

composite score

Services: Mobile & Home-Visit Grooming, Dog Grooming, Pet Spa & Specialty Treatments
Reviews: 244

What recent reviews say

Pets for You has skilled boarding but serious safety issues with dog grooming. Multiple reviewers report injuries (cuts, bleeding nails, lashes accidentally cut) and pet trauma after visits, with grooming quality inconsistent and sometimes poor. Communication is slow despite online presence, wait times exceed four hours for small pets, and customer-facing staff can be dismissive. Cat grooming earns praise for care and attentiveness. The business is better for boarding than active grooming.

Recent shift: sentiment has declined sharply over the past three years; older five-star reviews mention good WhatsApp communication and welcoming staff, while recent one-star reviews cite unresponsiveness, injuries, and rough handling

Praised for

boarding service
cat grooming care
fast WhatsApp response (past)
welcoming staff (historical)

Watch-outs

repeated injury during grooming (cuts, bleeding nails)
rough handling and pet trauma
poor grooming quality and inconsistency
unresponsive communication and long waits
impolite customer service

rough-handlinginjury-incidentlong-wait-timepoor-finishinginconsistent-qualitypoor-communication

Best for: pet boarding; cat grooming if staff member Yan is available

Think twice if: hesitant about dog grooming due to repeated reports of injuries, rough handling, and pet trauma; concerned about response times and wait times over four hours

Strengths

boarding service respected
cat grooming handled with care
open 7 days a week

Worth knowing

Staff member Yan praised for cat grooming arrangements and customer care
Dog grooming incidents include accidental lash cuts, bleeding nail trims, cuts across body
Wait times regularly exceed 4 hours for small dogs
Grooming prices mentioned at RM 120 and higher
WhatsApp communication was fast historically (3+ years ago) but now slow despite online status

What reviews say by service

Dog Grooming:: multiple injuries reported including cuts, bleeding nails, and inconsistent quality; pets show trauma and behavioral changes post-grooming
Cat Grooming:: staff welcoming and attentive; care and communication praised
Full-Service Grooming:: boarding component well-regarded; active grooming services problematic
Pet Spa & Specialty Treatments:: no direct review evidence

How it compares

Rated 4.2 against a 4.65 average across the 53 dog grooming businesses listed here.
Has more Google reviews than 90% of the businesses in this directory.

How we scored this

Methodology

Star rating 49

Review volume 100

Review recency 78

Review sentiment 34

Profile completeness 100

Verification 30

Common questions

How long does grooming take?: Four or more hours for small dogs, even though appointment systems request a 2pm drop-off and 6pm pickup. Reviewers note no clear explanation for the duration.
What happened to my dog during grooming?: Multiple customers report injuries including cuts, bleeding nails, and lashes accidentally cut during trimming, plus behavioral trauma afterward.

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All 21 reviews are five-star or four-star. Adeline, the named groomer, earns specific praise for adapting her technique to elderly or unwell dogs without rushing. Reviewers consistently highlight the cleanliness of the shop, the warmth of staff (particularly Ms. Liyana and the owner), and the practice of sending video updates during boarding. Dogs are observed making friends with other pets and looking visibly happier here than elsewhere.

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Not enough recent reviews yet to synthesise a reliable sentiment read for this business.

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Letoro Grooming • Bandar Puteri Puchong

4.5(162)✓ Verified

Most visitors experience attentive, friendly staff and consistently good grooming finishes, with pricing reviewers find reasonable. The business attracts loyal repeat customers and vet referrals, particularly for difficult dogs and cats. However, two complaints raise caution: one flagged unsafe handling of a rabbit alongside a dog, untrimmed fur despite premium charges, and staff insensitivity; another reported a skin disease outbreak after weekly bathing. Safety protocols for exotic animals and salon hygiene may warrant questions before booking small creatures or frequent visits.

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